PURCHASE TERMS

Last Updated: October 12, 2026

These Purchase Terms govern purchases completed through the nestoviaa website and online store.

The website is operated by Xiamen Qinjie Technology Co., Ltd., conducting business under the brand name nestoviaa.

By submitting an order, customers agree to these Purchase Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

BUSINESS INFORMATION

Brand Name:

nestoviaa

Legal Company Name:

Xiamen Qinjie Technology Co., Ltd.

Business Address:

Unit 1404-2, No. 478 Xinglinwan Road, Jimei District, Xiamen, Fujian Province, China

Customer Support Email:

service@nestoviaa.com

Business Phone:

+86 592 5379 670

Xiamen Qinjie Technology Co., Ltd., doing business as nestoviaa, operates this website and is responsible for its online retail operations and customer support services.

1. GENERAL PURCHASE REQUIREMENTS

By placing an order through nestoviaa, you confirm that you are legally eligible to purchase the selected products and enter into the relevant transaction.

Products available on our website must be purchased and used in accordance with applicable laws.

Customers are responsible for observing any legal requirements concerning the purchase, use, possession, delivery, or importation of merchandise in their jurisdiction.

Nothing in these Purchase Terms removes or restricts statutory consumer rights that cannot lawfully be excluded.

We may maintain relevant transaction records, payment confirmations, customer support correspondence, fraud-prevention information, and return or refund documentation for legitimate business purposes, subject to applicable law and our Privacy Policy.

2. PRIVACY AND CUSTOMER INFORMATION

When customers use our website, certain personal information may be collected and processed to facilitate purchases and related services.

This may occur when you:

• Submit an order

• Contact customer service

• Request a return or refund

• Register or manage an account

• Subscribe to store communications

• Interact with our online services

Information may include your name, email address, telephone number, shipping address, billing details, purchase history, transaction records, and support communications.

For additional information about how personal data is collected, stored, processed, and shared, please refer to our Privacy Policy.

3. ORDER PLACEMENT AND ACCEPTANCE

Submitting an order through the website constitutes an offer to purchase the selected merchandise under the terms presented during checkout.

An order confirmation does not necessarily mean that the order has already been processed, fulfilled, or dispatched.

We may review, temporarily hold, refuse, or cancel an order when reasonably justified.

Such circumstances may include:

• Insufficient stock or unavailable merchandise

• Payment authorization failure

• Inability to verify payment

• Incomplete or incorrect order details

• Obvious pricing or technical errors

• Suspected fraudulent or unauthorized activity

• Transactions that appear unlawful

• Fulfillment restrictions

• Additional verification requirements

Where reasonably necessary, we may request verification of billing information, delivery details, payment authorization, or other relevant order information.

If a paid order is cancelled before shipment, the applicable refund will be returned to the original payment method.

4. PRODUCT DESCRIPTIONS AND SPECIFICATIONS

We aim to provide accurate information about the products offered through nestoviaa, including descriptions, images, dimensions, materials, pricing, and other relevant details.

However, minor differences may arise because of:

• Screen display settings

• Lighting and photography

• Normal manufacturing variations

• Packaging revisions

• Product labeling updates

• Production differences

Packaging or minor product details may change from time to time, provided that the merchandise is not materially different from what was ordered.

If your purchase arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact:

service@nestoviaa.com

Include your order number and, where appropriate, photographs or videos showing the concern.

Our support team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

5. PRODUCT PREVIEWS AND CHECKOUT INFORMATION

The nestoviaa website may provide quick-view features, shopping-cart previews, product summaries, or similar tools.

These features may display only a portion of the information available about a product.

Before completing your purchase, please review the full product page and checkout summary, including:

• Product description

• Selected product variation

• Quantity

• Unit price and total price

• Applicable shipping method

• Delivery details

• Discounts and other relevant charges

Customers should confirm that their selections and delivery information are accurate before submitting an order.

6. PRICING AND PROMOTIONAL OFFERS

We make reasonable efforts to ensure that product prices and promotional information displayed on our website are correct.

Occasionally, technical problems, typographical mistakes, or pricing discrepancies may occur.

If a material pricing error is identified before fulfillment, we may contact the customer to clarify the situation and seek an appropriate resolution.

Where the affected transaction cannot reasonably be completed, we may cancel the relevant item or order and refund any amount collected for that item.

Product prices, promotions, and discounts may change over time.

Applicable delivery charges, taxes, promotional discounts, and other transaction amounts will be displayed during checkout as required.

7. PRODUCT AVAILABILITY

Product availability depends on current inventory and fulfillment arrangements.

An item displayed as available when a customer begins shopping may become unavailable before the order is processed.

If merchandise becomes unavailable, we may offer an appropriate alternative, including:

• Replacement merchandise

• A comparable product

• A backorder option, where available

• A refund for the unavailable item

Customers will not be required to accept substitute merchandise without appropriate authorization.

If an item cannot be fulfilled, the affected portion of the order may be cancelled and any applicable payment refunded to the original payment method.

8. ORDER PROCESSING

Following successful payment confirmation, orders are generally reviewed, prepared, packaged, and made ready for dispatch within up to 5 business days.

Business days exclude Saturdays, Sundays, and public holidays.

Processing may occasionally take longer during major promotional events, seasonal holidays, periods of increased order volume, inventory adjustments, or other exceptional circumstances.

Order-processing time is separate from carrier transit time.

After your order has been dispatched and tracking information becomes available, we will send a shipping confirmation email containing the relevant tracking number or tracking link.

9. SHIPPING METHODS AND CHARGES

For eligible deliveries within the United States, nestoviaa currently provides the following shipping options.

Express Shipping

Shipping Fee: $6.99

Eligible Order Value: Any eligible order

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping is an optional expedited delivery service.

The estimated transit period begins after shipment and does not include the order-processing period.

Free Shipping

Shipping Fee: Free

Minimum Order Value: $39.00

Estimated Transit Time: 3–5 business days after dispatch

Eligible U.S. orders with a merchandise subtotal of $39.00 or more qualify for complimentary standard delivery.

Customers may still select Express Shipping for the applicable charge where available.

Standard Shipping

Shipping Fee: $3.99

Eligible Order Value: $0.00–$38.99

Estimated Transit Time: 3–5 business days after dispatch

Orders below the $39.00 Free Shipping threshold may use Standard Shipping at the fixed rate of $3.99.

All available shipping methods, applicable charges, and estimated transit times are displayed during checkout before the purchase is completed.

10. DELIVERY ESTIMATES

The overall delivery timeframe includes order preparation and carrier transit.

Order Processing: Up to 5 business days

Express Shipping: 1–2 business days after dispatch

Free Shipping: 3–5 business days after dispatch

Standard Shipping: 3–5 business days after dispatch

These delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery times may be influenced by:

• Carrier delays

• Severe weather

• Public holidays

• High-volume delivery periods

• Inventory conditions

• Incorrect or incomplete delivery details

• Customs or security inspections where applicable

• Transportation disruptions

• Other circumstances outside our reasonable control

Please consult our Shipping Policy for more detailed delivery information.

11. ORDER FULFILLMENT AND SHIPPING ORIGIN

Orders may be prepared and dispatched through our own facilities or through authorized logistics, supplier, warehousing, and fulfillment partners.

The dispatch location may vary depending on product availability, stock location, product category, delivery destination, and fulfillment capacity.

Different products or orders may therefore originate from different locations.

Not all orders are necessarily shipped from a warehouse located within the United States.

We aim to provide appropriate shipping information according to the fulfillment arrangements applicable to each purchase.

12. TRACKING AND DELIVERY ASSISTANCE

When an order has been shipped and tracking information becomes available, customers will receive a shipping confirmation email containing a tracking number or tracking link.

Carrier systems may require additional time before tracking updates become visible.

If you experience any of the following issues, please contact our support team:

• Tracking information has not updated for an extended period.

• Your package is significantly delayed.

• Your shipment appears lost.

• Tracking indicates delivery, but the parcel cannot be located.

Customer Support Email: service@nestoviaa.com

Please include your order number and any available tracking details.

We will review the information provided and coordinate with the carrier or fulfillment provider where appropriate.

A shipment being transferred to a carrier, or marked as delivered, does not automatically prevent us from reviewing a reasonable delivery-related claim.

13. RETURNS AND REFUND REQUESTS

Eligible purchases are covered by our 180-Day Free Return Policy.

Customers may request a return within 180 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

To request a return, contact:

service@nestoviaa.com

Please provide your order number, information about the item, and a brief description of the reason for your request.

Photographs or videos may be requested where relevant.

Eligible returns within the applicable 180-day period qualify for free return shipping.

After reviewing and approving a return request, we will provide the applicable shipping instructions and, where necessary, the designated return facility address.

Please do not send merchandise directly to our registered business address unless specifically instructed by our customer support team.

Refund Processing

For refunds requiring a physical return, approved refunds are generally processed to the original payment method within 5–10 business days after the merchandise has been received and inspected.

When a refund is approved without requiring a physical return, processing generally takes 5–10 business days after approval.

Financial institutions and payment processors may require additional time to post the refunded amount.

Complete return eligibility requirements and refund procedures are explained in our Return & Refund Policy.

14. ORDER CANCELLATION REQUESTS

Customers who wish to cancel an order should contact us as soon as possible at:

service@nestoviaa.com

Please provide your order number and the email address associated with your purchase.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing, packing, fulfillment, or shipment.

Once one of these stages has begun, cancellation may no longer be possible.

If cancellation is no longer available because the order has already been dispatched, you may request an eligible return following delivery.

When a paid order is successfully cancelled, any applicable refund will be returned to the original payment method.

15. TAXES, CUSTOMS DUTIES, AND RELATED FEES

Applicable taxes and similar charges may vary according to the customer's delivery destination, the transaction, and relevant legal requirements.

Where required, taxes will be calculated or displayed during checkout.

For international or cross-border shipments, customs authorities may impose additional charges, including:

• Import duties

• Customs taxes

• Brokerage fees

• Customs processing charges

• Other applicable import-related costs

Unless otherwise stated at checkout or required by applicable law, such charges may be payable by the recipient.

Customs procedures and import requirements vary by jurisdiction.

Customers should review the final order summary and applicable delivery conditions before completing their purchase.

16. PAYMENT METHODS AND AUTHORIZATION

Available payment methods are displayed during the checkout process.

By submitting payment information, customers confirm that they are authorized to use the selected payment method.

Transactions may be processed by independent payment-service providers.

These providers may apply separate verification procedures, security controls, terms of service, fraud-prevention measures, and processing schedules.

An order may be temporarily held if payment authorization is unsuccessful or additional verification is required.

Applicable product prices, shipping charges, discounts, taxes, and other transaction amounts will be displayed before payment is completed where required.

17. FRAUD PREVENTION AND TRANSACTION SECURITY

To help protect our customers and online store, certain transactions may be reviewed for suspicious or unauthorized activity.

Examples include:

• Suspected fraud

• Unauthorized payment attempts

• Identity misuse

• Unusual purchasing patterns

• Potentially unlawful transactions

Where reasonably necessary, we may request additional information to verify an order.

An order may be temporarily delayed, held, refused, or cancelled if there are reasonable grounds to believe the transaction is fraudulent, unauthorized, unlawful, or materially inconsistent with these Purchase Terms.

If a paid order is cancelled before shipment following such review, any applicable refund will be issued to the original payment method.

18. UPDATES TO THESE PURCHASE TERMS

We may periodically revise these Purchase Terms to reflect changes in our online store or applicable legal requirements.

Revisions may relate to:

• Business operations

• Products or services

• Website functionality

• Payment arrangements

• Shipping procedures

• Fulfillment operations

• Consumer protection requirements

• Other legitimate operational matters

The most recent version will be published on this page.

The Last Updated date at the beginning of the document identifies the latest revision.

Updates will not retroactively remove mandatory consumer rights applicable to previously completed purchases where prohibited by law.

19. CUSTOMER SUPPORT AND BUSINESS CONTACT

For questions about these Purchase Terms, placing an order, payment issues, delivery arrangements, cancellations, returns, refunds, or other purchase-related matters, please contact us.

Brand Name:

nestoviaa

Legal Company Name:

Xiamen Qinjie Technology Co., Ltd.

Business Address:

Unit 1404-2, No. 478 Xinglinwan Road, Jimei District, Xiamen, Fujian Province, China

Customer Support Email:

service@nestoviaa.com

Business Phone:

+86 592 5379 670

Xiamen Qinjie Technology Co., Ltd., doing business as nestoviaa, operates this website and is responsible for the online store and customer support relating to purchases made through the Site.